Privacy Policy

WBCBS Website Privacy Policy. Last updated: 24 November 2025. 

This Privacy Policy explains how WBCBS (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit or interact with our website (the “Site”) and any related online services we operate.We are committed to protecting your privacy and handling your personal data in accordance with:

• The UK General Data Protection Regulation (“UK GDPR”); and
• The Data Protection Act 2018;
• (Where applicable) the EU GDPR for visitors from the European Economic Area (“EEA”).

Please read this policy carefully to understand how we use your information. If you do not agree with this policy, please do not use the Site.2. Who we are & how to contact usData Controller:
WBCBS
Contact details:Email: info@wbcbs.co.uk

If you have any questions about this Privacy Policy or how we use your personal data, you can contact us using the details above.3. Personal data we collectWe may collect and process the following categories of personal data:3.1 Data you provide directlyFor example, when you:

• Fill in a contact form;
• Sign up for newsletters or updates;
• Create an account or profile (if applicable);
• Participate in surveys, feedback, or research;
• Upload content or otherwise interact with features on the Site.

This may include:

• Name and title;
• Email address and other contact details;
• Organisation, role, and project information (where relevant);
• Any other information you choose to provide in free-text fields.

3.2 Data collected automaticallyWhen you use the Site, we may automatically collect:

• IP address and approximate location;
• Browser type and version;
• Device type and operating system;
• Pages visited, time and date of visits, and referring websites;
• Interaction data (e.g. clicks, scrolls, time on page).

This information is typically collected using cookies and similar technologies (see Section 4 – Cookies & tracking technologies).3.3 Data from third partiesWe may receive personal data about you from:

• Analytics providers (e.g. website analytics tools);
• Email and marketing service providers;
• Payment or billing providers (if we offer paid services).

We will only receive and use this information where it is lawful to do so.4. Cookies & tracking technologiesCookies are small text files placed on your device to help the Site work properly and to collect information about how you use it.We may use:

• Strictly necessary cookies – required for the Site to function (e.g. security, load balancing, login);
• Performance/analytics cookies – to understand how visitors use the Site and improve it;
• Functionality cookies – to remember your preferences (e.g. language or settings);
• Marketing/advertising cookies – if we run campaigns or embed third-party content.

Where required by law, we will ask for your consent before placing non-essential cookies on your device. You can:

• Manage or withdraw your consent through our cookie banner (if present); and
• Adjust your browser settings to refuse some or all cookies.

Note: if you block certain cookies, parts of the Site may not function properly.5. How we use your personal data (and legal bases)We use your personal data for the following purposes, under one or more of the legal bases set out below:

1. To provide and operate the Site and related services
   • For example: allowing you to browse the Site, access content, and use interactive features.
   • Legal basis: legitimate interests (running and improving our Site), and where applicable, performance of a contract.

1. To respond to your enquiries and requests
   • For example: replying to questions sent through a contact form or email.
   • Legal basis: legitimate interests (communicating with you and providing support), and/or performance of a contract.

1. To send you updates, newsletters, or marketing communications
   • Only where you have requested or consented to receiving them, or where we are otherwise permitted by law.
   • Legal basis: consent or legitimate interests (for certain business-to-business communications).
   • You can opt out of marketing at any time by using the unsubscribe link or contacting us.

1. To understand and improve how our Site is used
   • For example: using analytics to see which pages are most visited and to fix issues.
   • Legal basis: legitimate interests (developing and improving our services), and where required, consent (for analytics cookies).

1. To maintain security and prevent misuse
   • For example: monitoring for suspicious activity or protecting against fraud and cyber-attacks.
   • Legal basis: legitimate interests (keeping the Site secure) and legal obligations.

1. To comply with legal obligations
   • For example: maintaining appropriate records, responding to lawful requests from authorities.
   • Legal basis: compliance with legal obligations.

   6. Sharing your personal dataWe do not sell your personal data.8. Data retention – how long we keep your dataWe keep your personal data only for as long as necessary for the purposes described in this policy, including:

• To respond to your queries;
• To comply with legal, accounting, or reporting requirements; and

Retention periods may vary depending on the type of data and the context of our relationship with you. As a guide:

• Contact form enquiries: typically kept for up to 2 years after our last interaction, unless we need to retain them longer for legal purposes.
• Newsletter / mailing lists: kept until you unsubscribe or we stop sending such communications.
• Account data (if applicable): kept while your account is active and for a period after closure where required by law or to protect our legal interests.

When personal data is no longer required, we will securely delete or anonymise it.9. Your rightsUnder data protection laws (including UK GDPR and, where applicable, EU GDPR), you have the following rights in relation to your personal data:

1. Right of access – to request a copy of the personal data we hold about you.
2. Right to rectification – to request correction of inaccurate or incomplete data.
3. Right to erasure – to request deletion of your personal data in certain circumstances (“right to be forgotten”).
4. Right to restrict processing – to request that we limit how we use your data in certain cases.
5. Right to data portability – to request that we provide your data in a structured, commonly used, machine-readable format, or that we transmit it to another controller where technically feasible.
6. Right to object – to object to our processing of your personal data where we rely on legitimate interests or are using your data for direct marketing.
7. Right to withdraw consent – where we rely on your consent (for example for marketing or certain cookies), you can withdraw it at any time.
8. Right to lodge a complaint – you can complain to a supervisory authority if you are unhappy with how we handle your data.

In the UK, the supervisory authority is the Information Commissioner’s Office (ICO). Details of how to contact the ICO can be found on their website.To exercise any of your rights, please contact us using the details in Section 2. We may need to request specific information from you to help us confirm your identity and ensure your right to access your data (or to exercise any of your other rights).10. Children’s privacyOur Site is not intended for children under 13 years of age, and we do not knowingly collect personal data from children under 13. If you believe that a child has provided us with personal data, please contact us and we will take appropriate steps to delete it.11. SecurityWe use appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.However, no internet-based service can be completely secure. While we do our best to protect your personal data, we cannot guarantee its absolute security.12. Third-party websitesOur Site may contain links to third-party websites, plug-ins, or applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party sites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.13. Changes to this Privacy PolicyWe may update this Privacy Policy from time to time, for example to reflect changes in the law, our practices, or the features of the Site.When we do, we will update the “Last updated” date at the top of this page, and we may take additional steps to inform you of significant changes (such as posting a notice on the Site).We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.14. Contact usIf you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:Email: [info@wbcbs.co.uk]